BuzzFeed Launches Investigation Into Massage Envy

Posted November 29, 2017

More than 100 other women reported that Massage Envy employees "groped their genitals, groped their breasts, or committed other explicit violations" during massages, the BuzzFeed report said. Still, it said even one incident is too many, reports CBS News' Meg Oliver.

A therapist who worked at a Massage Envy in West Chester, Pennsylvania pleaded guilty last year to indecent assault against nine women and was sentenced to 61/2 to 13 years in prison.

"I was really in a state of shock, disbelief, fear", Ingram said.

She's talking about James Deiter, the former masseuse, now serving 6 and a half years behind bars. "He lifted up my body, groped both of my breasts roughly and aggressively. Put his hands down to the lower part of my body", said Ingram. He admitted to police that he touched her inappropriately. "I was feeling shame, which I understand from lots of therapy is very common", she said.

Dozens of women have accused employees of a popular massage chain of sexual assault and say the company has mishandled victims' claims or not addressed them at all, according to an investigative report by BuzzFeed News.

Our understanding of Florida Law is that licensed health care practitioners (ie, therapists) must report allegations of sexual misconduct to the Department of Health.

He was charged with criminal sexual conduct and will appear in court for a pre-trial hearing in December. "But to me, it's bad to be assaulted when you're in a very vulnerable position..."

Some of the other allegations are even more disturbing with women claiming they were either groped fondled or sexually molested
Some of the other allegations are even more disturbing with women claiming they were either groped fondled or sexually molested

The news of sexual assaults against Massage Envy was alarming.

The Scottsdale, Ariz. -based chain operates almost 1,200 locations across the country, including six in the Richmond region.

The company said in a statement released Sunday that every incident was "heartbreaking for us and for the franchisees that operate Massage Envy locations".

"None of them took it seriously", Kendall said. Citing court records, BuzzFeed said "two of those women had tried to warn the spa about Deiter before Ingram had".

As for Ingram, she is suing Massage Envy and taking other steps to make sure spa companies do the right thing.

Dainah Craft and her husband have been in the massage business for about 15 years. They have not returned our request for comment. If the franchisee finds that a zero-tolerance offense occurred, they are required to terminate the therapist and that therapist is ineligible for hire at any Massage Envy franchise location nationwide.